360 Feedback Pre-Employment Customer Service Sales Job MatchTests


"A company is known by the people it keeps"

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Solutions to Your Most Common Customer Service Related Challenges

Customer Service Profile

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail.

            

Purpose

The Customer Service Profile™ is used primarily in the customer service selection process, which includes selecting, on-boarding and managing customer service employees.

Measures

       Individual's Customer Service Perspective
       Individual's Behavioral Characteristics
       Individual's Proficiencies
       Service Skills

 


 

Providing The ProfileXT® employee personality assessment system. Online employment personality testing  for employee screening, employee 360 degree feedback evaluations and career exploration assessments to predict psychological traits, job skills and performance.  Also offering Sales Ability, Customer Service,Pre-Employment Business Attitude Screening and Employee Background Check services.

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